United Parcel Service (UPS), the world's largest express package delivery company and a leading provider of specialised transportation and logistics services, started business in 1907 in Seattle, Washington in the USA. What started off as a $100 messenger service is now a $ 31 billion giant corporation.
In 1919 UPS was incorporated and in 1953 the company resumed its air service. In 1988 UPS received authorisation from the federal aviation administration to operate its own aircraft, thus officially becoming an airline. Currently, the company covers more then 200 countries and territories world wide, serves 769 airports around the globe - 364 domestic and 405 international. UPS deliver over 13 million packages and documents daily serving an average of 7.9 million customers. They make it possible with the dedication of their 360,000 employees, 88,000 ground delivery vehicles, 1748 operating facilities and a fleet of aircraft that consists around 600 jet and chartered aircrafts. To support this massive network, the company invests $1 billion every year on the state-of-the-art technology and development research on existing network. UPS' award winning website www.ups.com receives over 86 million hits per day resulting in 7.9 million daily online requests, handling more internet order then any other package distribution company.
UPS has received many accolades while mastering the precise art of delivery for over 95 years including "The Most Admired Express Company" award by Fortune International for 20 consecutive years and "The Smithsonian Award" by the computer world for its technology. Today UPS continues to develop the frontiers of logistics, supply chain management and e-commerce … combining the flow of goods, information and funds for more the 4 billion people around the globe.
UPS started its operations in Bangladesh when Air Alliance Ltd. (AAL) a member of the Bengal Airlift Ltd Croup of Companies became the authorised service partner of United Parcel Service in 1989. AAL has direct operational link with UPS' Asia Pacific Region Relay Office (hub) in Singapore. Along with various quality services customers can now have their on-line package status over the telephone supported by international Track and trace computers situated at Atlanta. Currently there are 8 Express Centers including the operation hub at Gulshan and the others in Uttara, Mirpur, Savar, Motijheel, Dhaka Airport, Chittagong (Agrabad and EPZ). with the help of there Express Centres UPS/AAL currently serves 14 points within Bangladesh. The points are: Barisal, Chitagong, Comilla, Dhaka, Dinajpur, Faridpur, Jessore, Khulna, Kushtia, Mymensingh, Narayanganj, Noakhali, Rajshahi, and Sylhet.
With a keen insight into the precarious future of Bangladesh's garments industry going into 2005 with the quota free market, CEO of AAL/UPS-BD Mr. Atif Rahman said Bangladesh will survive. In this new situation that the country's garments industry has to face, a variety of problems relating to quality, lead time and price, are being addressed. It is his belief that American and European buyers rush to Bangladesh not because we are third world but because of world class quality, at low costs and good delivery time. On the other hand, working against the industry is the bureaucratic problem of export-import rules that merely hinder customs cause port and other problems. Lead time is the major obstacle in the quota free environment and no government has taken the necessary steps to improve this situation. He went on to say that though the gradual decline in exports to USA has alarmed the garments community, it will be companies such as UPS that will help the industry move in the right direction, with their logistics solutions making meeting buyers' and companies' needs. "We are here to help our garments exporters keep their word … after all, UPS has spent nearly 100 years delivering on the promise."