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Tuesday, January 24, 2006

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Uganda builds call centres for outsourcing industry
1/24/2006
 

          KAMPALA, Jan 23 (Xinhua): The Ugandan government has hired InterGlobal Services, a US company to build and operate the first call centers for outsourcing, the state-owned newspaper, The New Vision reported today.
The call centres also known as outsourcing centers, have been increasingly popular. With outsourcing, companies contract out some functions to other companies. Since it is expensive to maintain call center equipment and staff, firms choose to outsource their telephone functions to an external call centes, especially to a country where salary is low.
Wallace Andrews, InterGlobal president and chief executive, was quoted as saying that training of staff to work in the call centers had started.
He said the first call centre would be launched in March after the first batch of employees complete training.
The first e-learning training centre was launched last week by President Yoweri Museveni in Jinja with capacity to train 65 people per session. There are plans to open up more centers in other parts of the country soon.

 

 
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