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'GP Service Month' begins today to improve further the delivery of the after-sales services of GrameenPhone Ltd (GP), the country's largest telecommunication service provider.
An announcement in this connection was made at a press conference at a city hotel Tuesday.
Addressing the press conference, GP Deputy Managing Director (DMD) Frank Fodstad said, during the "GP Service Month", the existing customer service activities will be further strengthened and some new initiatives will also be taken.
"GP Service Month" introduces 121 as a single hotline number for all GP customers. It would provide them with easier access to the GP call centre, open 24 hours throughout the year. The single hotline number will replace all other existing hotline numbers, he added.
The DMD also said, GP has so far invested more than $ 750 million (75 crore), including $300 million during last year alone, to establish the best network with the widest coverage around the country.
Besides, more than 600 GP service desks have been opened around the country to reduce the subscribers' travel cost and provide quick after-sales services. These service desks will remain open from 10am to 6pm on all weekdays.
From now on all the eight divisional GP customer centres will remain open from 8am to 8pm everyday including all holidays.
In addition, an initiative called "Grahak Katha" has already been started, under which the GP officials visit different districts around the country and meet the customers, where they can provide valuable feedback and get their service-related questions answered.
Such interactive meetings with the customers will be continued during this month, the press conference was told.
Moreover, GP is also offering to provide 'itemised bills' for all its pre-paid subscribers, thus giving them option to receive their monthly call details for the first time.
During the service month, GP will also implement a more customer-friendly credit policy for its post-paid subscribers and will also offer the 'number portability' facility for migration from one GP post-paid product to another.
The GP customer centres' capacity and customer service hotline will be further enhanced to provide instant solutions to the customers of the country.
GP Head (Customer Management) Bidyut Kumar Basu and General Manager (Information) Syed Yamin Bakht were also present at the press conference.
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